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Payment options for water rates

You can make all payments at your local council service centre in cash, cheque, credit or debit card. Sorry we don't accept Diners or Amex cards. You can also make use of any of the following payment options.

Rates easy pay (direct debit). You can have your rates or water notice paid directly from your nominated bank account (excluding credit card) on the due date or in small, regular payments in advance. Please allow 7 days for direct debit to be set up.

BPay (phone or internet) for rates, animal registration renewals (before the due date) and debtors invoices. Contact your bank to make a payment from your nominated account. You will need to quote the biller code and the reference number from your rates or water notice. More information can be found at www.BPay.com.au (opens in new window).

Australia Post for rates and animal registration renewals (before the due date). You can pay in person at any post office (cash, cheque, Visa and Mastercard, or eftpos debit card), by phone 13 18 16 or online from the www.postbillpay.com.au website (opens in new window). You will need to quote the Billpay code and the reference number on your rates or water notice.

 

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Last Updated on Tuesday, 11 October 2011 14:39

Relief from water consumption charges

Partial relief from payment of water consumption charges will only be granted if council is satisfied that:

  • The water consumed was the result of an unapparent plumbing failure;
  • As soon as the applicant was aware of an increase in water consumption, steps were taken to find the cause and a licenced plumber carried out the repairs promptly;
  • Evidence is provided that usage has been monitored at least monthly if relief has previously been applied for.

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Last Updated on Tuesday, 01 November 2011 15:43

Consumption charge

A consumption charge is applied to every kilolitre (1,000 litres) of water consumed, as measured by your water meter. The consumption charge consists of a first tier charge and a second tier charge for all  properties for the 2009/2010 water year.

Property owners may apply for partial relief from water consumption charges in situations where water has been lost through an unapparent plumbing failure.

Last Updated on Tuesday, 11 October 2011 14:37

Annual access charge

An annual access charge applies to all properties within the city's defined water area, including those not connected to the water system.

The charge is based on the size of the service connection pipe providing water to the property. Most houses have a water service connection pipe of 20 mm.

Where a property has more than one water connection, the access charge is applied to each connection.

The annual access charge is set each year in council's budget.

Last Updated on Friday, 04 February 2011 14:50
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