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Council policies

The policies published on this site are the current approved policies of the Toowoomba Regional Council. Older versions of these policies could be superseded as all policies are regularly reviewed and updated.

Over the Toowoomba Regional Council's transition period, council policies are being established for the new region. During this time the policies of the previous councils still stand in the equivalent service centre districts until the Toowoomba Regional Council adopts a policy on the same matter, ie Toowoomba Regional Council policies supersede the policies of the previous councils. Please contact your local service centre to confirm the status of your previous council's policies.

DocumentsDate added

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Policy explaining how Council raises revenue.

Key words: rates, rating, billing.

file icon CPG0802 Media Protocolhot!Tooltip 05/21/2008 Hits: 1255

Protocols regarding provision of information to the media.

Key words: interview, newspaper, tv, radio, press release, news.

file icon CPM0801 Complaints Managementhot!Tooltip 05/21/2008 Hits: 1541

How to manage complaints, concerns and feedback from the public.

Key words: complaint, complain, feedback, concern, correspondence, problem, customer, difficult, difficulty.

For a brief explanation of this policy please refer to Council's Making a Complaint - Fact sheet.  The fact sheet and the Complaints Form can be accessed at: Downloads - Forms - Giving Council feedback.

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