Future cemetery services payment plan

Customers also have the option to pay for an interment site, interment and memorial over a period of up to 24 months. This is called a 'Future Cemetery Services Payment Plan'. The following are the terms and conditions for Payment Plans:

1. Payment Plans must be finalised within 24 months of the date of the Payment Plan Agreement.
2. Products purchased under this Payment Plan must include either an interment site and/or interment product, with the option of also purchasing a memorial product.  The purchase of a memorial product only is not allowed under this Payment Plan.
3. The deposit paid at the time of entering this agreement must be equal to or be greater than:-
   1. The administration fee; plus
   2. 10% of the total products purchased under this agreement
4. Additional payments of any amount may be paid at any time during this agreement and will be taken into consideration when calculating outstanding payments.
5. No interest will be charged by Toowoomba Regional Council, however there is an administration charge.
6. The outstanding balance must reduce each month by the minimum monthly payment amount.   Failure to do so may result in the cancellation of the agreement and all monies refunded, excluding the initial deposit amount.
7. If no payment has been received and/or the outstanding balance is overdue, a reminder letter will be sent.  Failure to respond to the letter may result in the cancellation of the agreement and all monies refunded, excluding the initial deposit amount.
8. You may cancel the agreement in writing and all monies paid will be refunded, excluding the initial deposit amount.
9. Should any interment service listed in this agreement be required before all monies have been paid, the balance of the fees for the services required must be paid prior to use.  (Eg: If one interment site and two interments were purchased under this agreement, and an interment is necessary prior to the total balance being paid in full, then the balance of one interment site and the first interment is payable prior to the interment being used.  The balance will remain payable as per this existing agreement conditions and time frame.

Frequently Asked Payment Plan Questions

I’m organising a funeral for a love one, but I don’t know if he/she has a preneed payment plan?
If you are unsure as to whether a payment plan exists, either contact your funeral director or your nearest council service centre/cemetery and ask our staff to check our database.

Will the prices go up?
No additional fees to those outlined in your preneed payment plan, for the services paid for and listed in your payment plan agreement, are payable.

Do I need to pay interest?
No. Council does not charge interest on pre-need arrangements. However there is a one off administration fee which is included in the total amount payable.

What do I need to do if I change address?
All you need to do is to notifying council in writing of your old and new address.