Privacy and security statement

Privacy information

Toowoomba Regional Council knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. Toowoomba Regional Council is committed to protecting your privacy. This notice describes our privacy policy.

By visiting Toowoomba Regional Council Online, you are accepting the practices described in this Website Privacy & Security Statement.

What personal information about customers does Toowoomba Regional Council gather?

The information we learn from you helps us continually improve your experience whilst visiting our site. If any aspects of our privacy policy change, we will post changes here on this page so that you are always aware of what information we collect, and how we use it.

Information you give us

We receive and store information you enter on our website or give us in any other way. You can choose not to provide us with certain information; however by doing this you might not be able to take advantage of many of the features of our site.

We use the information that you provide us for such purposes as responding to your requests, improving both the content and functionality of our site, and most importantly, communicating with you.

Automatic information

We receive and store certain types of information whenever you interact with us. For example, like many websites, we use "cookies," and we obtain certain types of information when your Internet browser accesses the various areas of Toowoomba Regional Council Online. A cookie is a small tag of information stored by your Internet browser on your computer. Most Internet browsers automatically accept cookies, but you can customise your browser not to accept cookies without first notifying you.

Does Toowoomba Regional Council Share the information it receives?

Information about our community is an important part of our business and as such we do not sell, trade or make available your personal information to others. We share information provided by you only with other business units within Toowoomba Regional Council.

How do I know if I am in a secure site?

A "secure" area is recognised by the closed padlock or an unbroken key coming into view in the bottom status bar in your web browser. You can also check to make sure that a valid site certificate is being used. A site certificate is used to validate a site's authority to use SSL and authenticates the website's state of security. This enables you to check the site's validity yourself. You can do this by double clicking on either the closed padlock or the unbroken key.

Conditions of Use, Notices and Revisions

If you choose to visit Toowoomba Regional Council's website, your visit and any dispute over privacy is subject to this Notice and our legal Information, including limitations on damages, arbitration of disputes, and application of the law of the state of Queensland.

If you have any concern about privacy whilst visiting Toowoomba Regional Council Online, please send a thorough description to Information Management Branch, Toowoomba Regional Council, 153 Herrries Street, Toowoomba 4350, or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it and we will try to resolve it. Please check our website frequently to view recent changes.

Complaints about Privacy Information

If you have a problem, issue or concern about the services, decisions or actions of Council, we would like to hear about it.

Complaints management system

Council is committed to a complaints management process which ensures the effective, transparent and timely resolution of complaints. Your comments provide us with valuable feedback to allow for continuous customer service improvement.

All you have to do is let us know about your complaint and we will direct your concern to the department best able to deal with it.

If you require further information about the complaints management process, please contact council.