Under the Act, council is required to have a publication scheme that gives the public access to a broad range of information. Toowoomba Regional Council's publication scheme provides a guide to information routinely made available to the public.

Information can be viewed or downloaded from the site free-of-charge. Internet access is available at all of the region’s libraries.

If you are unable to find an item of information or need assistance, please contact us.

Applicants should

1. Submit their application on the approved form
2. Supply the application fee where applicable
3. Provide sufficient information to identify the information required
4. If acting as an agent for the applicant, provide the authority of the applicant
5. If your application relates to your personal information, provide proof of your identity
6. Send your application to council either by post to:

The Chief Executive Officer
Toowoomba Regional Council
PO Box 3021
Toowoomba Village Fair Qld 4350

or deliver by hand to a council customer service area.

There will be no charge for examining any publication scheme information contained on council’s website. There is no charge for applications to access or amend a person’s own personal information.

An application fee of $39.00 is payable when lodging an application for non-personal documents. There are also charges for processing and photocopying released documents.

When making a non-personal application, you will receive a notice of estimated charges and you will be invited to discuss options for reducing the cost.

The Right to Information Act sets out a range of information that is exempt from publication.

If you make a request for information which the council considers to be exempt, we will advise you of the reasons for the exemptions.

Your comments are highly valued and any feedback you provide will be used as part of the review to make improvements to the publication scheme.

Contact council for any enquiries, comments, compliments or complaints.

Non-personal information released to applicants under the Act will be progressively published via the disclosure log and marked as 'available'.

In other cases a general description of the enquiry will be provided, however access to these documents will not be available. 

Should you wish to access the documents marked as available, please make a request to council.

This website and all content is copyright © Toowoomba Regional Council 2011. Material may be used for private purposes, but not reproduced without the permission of the Toowoomba Regional Council. Changes are periodically made to the information contained here.

The material in this website is general in nature. It is made available on the understanding that the council is not thereby engaged in rendering professional advice. Council makes every effort to maintain the accuracy of this information, but cannot accept responsibility for any loss or damage which may occur from use of the information. Please contact us if you find anything that causes concern at this address.

Before relying on the material in any important matter, users should carefully evaluate its accuracy, currency, completeness and relevance for their purposes, and should obtain any appropriate professional advice relevant to their particular circumstances.

Privacy information

Toowoomba Regional Council knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. Toowoomba Regional Council is committed to protecting your privacy. This notice describes our privacy policy.

By visiting Toowoomba Regional Council Online, you are accepting the practices described in this Website Privacy & Security Statement.