We value your feedback

Mail & Fax

You can write to us at:

Toowoomba Regional Council
PO Box 3021
Toowoomba Village Fair QLD 4350

or send a Fax to 1800 448 882

We will:

keep you updated on the progress of your request and advise you when an answer can be expected write in clear, concise everyday language that is easy to understand.

In Person

Customer service centres provide general information regarding council services including account or bill payments.

Service centres, sometimes by appointment with a professional, also provide information and professional advice on topics such as local laws, licences and permits.

We will:

• acknowledge your arrival and attend to you promptly
• arrange an appointment with specialist staff if your enquiry is complex

Paying a Bill

Council offers a variety of ways for you to pay your bills, refer to your invoice for available payment methods.

If you are having difficulty in paying your bill, please contact us  before the due date to discuss payment options.