Our customers

We exist to serve You ...... our resident, ratepayer,  business operator or visitor.

Our customers are our priority in the business of local government and we are committed to providing excellence incustomer service.

Our commitment begins with our service promise. We will

• provide you with prompt and convenient access to our services
• provide you with clear, accurate, consistent and complete information that is easy to understand
• listen to you and fully discuss your concerns
• take ownership of your issue
• keep you informed of any further actions required and outcomes
• strive to deliver and maintain professional and responsive service standards.
• rigorously monitor and assess our service standards both internally ourselves and externally by independent review, and
• constantly look for ways to improve our service to you, our customer