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Our region

Toowoomba Regional Council is committed to the effective administration of a vibrant and culturally diverse region that is environmentally rich, economically dynamic and embraces the future while respecting the past.

We will achieve this Vision by working with the community to lead with good governance and responsible and sustainable practices.

We are proud of our region and are passionate about providing every customer with a professional and personalised experience.

Last Updated on Wednesday, 05 October 2011 11:17

Our customers

We exist to serve You ...... our resident, ratepayer,  business operator or visitor.

Our customers are our priority in the business of local government and we are committed to providing excellence incustomer service.

Our commitment begins with our service promise.

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Last Updated on Wednesday, 05 October 2011 11:17

Our service standard

In the event of a council-related after hours emergency such as a burst water main you can continue to contact us 24 hours a day, seven days a week.

We will

  • make every effort to resolve your request the first time you call us without referring you to another part of council
  • on the occasions when we do need to refer your call to a specialist (i.e. when your request requires further expert attention),
  • ensure you are transferred to the right person first time, every time
  • provide you with a reference number to quote should you need to contact us again
  • let you know when someone will be contacting you back
  • keep you informed of unforeseen delays

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    Last Updated on Wednesday, 05 October 2011 11:18

We value your feedback

Mail & Fax

You can write to us at:

Toowoomba Regional Council
PO Box 3021
Toowoomba Village Fair QLD 4350

or send a Fax to 1800 448 882

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Last Updated on Wednesday, 05 October 2011 11:19

Our community

We are committed to being an organisation focused on good governance and community participation.

Information about council's activities and services is available through a number of sources including annual budget and corporate plans, annual reports, council minutes, council's quarterly newsletter, brochures, direct mail leaflets, council website and the local media.

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Last Updated on Thursday, 19 May 2011 13:42

Your feedback

We value your feedback. We are always looking for opportunities to improve the way we deliver services and products to our customers.

Talk to us about your experiences with council so we can recognise and reward the great service provided by our staff. Sharing your experiences with council also enables us to understand suggestions on how we can improve.

Provide us feedback via:

Send us an email
Contact us

Mail: PO Box 3021 Toowoomba Village Fair QLD 4350
In Person: any of our customer service centres

Last Updated on Thursday, 19 May 2011 14:18

Customer service centre locations and opening hours

All service centres are open from 8.30 am to 5.00 pm, Monday to Friday.

  • CLIFTON 95 King St, Clifton
  • CROWS NEST 25 Emu Creek Rd, Crows Nest
  • GOOMBUNGEE Mocatta St, Goombungee
  • GREENMOUNT 54 Hodgson St, Greenmount
  • HIGHFIELDS O'Brien Rd, Highfields
  • MILLMERRAN 2-16 Campbell St, Millmerran
  • OAKEY 64 Campbell St, Oakey
  • PITTSWORTH 85 Yandilla St, Pittsworth
  • TOOWOOMBA 4 Little St, Toowoomba
Last Updated on Wednesday, 05 October 2011 11:20

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