Contact Council

We aim to provide great customer service and offer many options for you to interact with us.


Customer service options

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Phone: 131 TRC (872) including after hours emergency service.  Hours of operation are from 8.30am to 5.00pm Monday to Friday. If calling internationally use +61 7 4688 6611

Email: This email address is being protected from spambots. You need JavaScript enabled to view it..  

Fax: 1800 448 882

Post: Toowoomba Regional Council, PO Box 3021, Toowoomba QLD 4350

Online video call: schedule a video call

Snap, Send, Solve: reporting app for issues such as potholes etc. 


National Relay contact service

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This is a phone service for people with a hearing or speech impairment. 

Teletypewriter (TTY) users: phone 133 677 then ask for 131 872.

Speak and Listen users: phone 1300 555 727 then ask for 131 872

Internet relay users: connect to the NRS (www.relayservice.com.au) and then ask for 131 872.

The National Relay Service (NRS) is committed to protecting the privacy of the content of all calls and the identity of callers. Visit www.relayservice.com.au for more information.


Visit us - service centres

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Clifton: 95 King St

Crows Nest: 25 Emu Creek Rd

Goombungee: 89 Mocatta St

Greenmount: 54 Hodgson St

Highfields: Community Crt

Millmerran: 2-16 Campbell St

Oakey: 64 Campbell St

Pittsworth: 85 Yandilla St

Toowoomba: 4 Little St (City Hall is located at 541 Ruthven St)


Contact your elected representatives

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Mayor’s Office: 4688 6631

Councillors’ Office: 4688 6644

Councillor Paul Antonio: 0429 954 109

Councillor Mike Williams: 0428 182 976

Councillor Bill Cahill: 0419 908 083

Councillor Geoff McDonald: 0499 774 276

Councillor Anne Glasheen: 0408 718 720

Councillor John Gouldson: 0499 774 273

Councillor Chris Tait: 0499 774 274

Councillor Ros Scotney: 0427 578 264

Councillor Sue Englart: 0499 774 271

Councillor Carol Taylor: 0417 723 948

Councillor Nancy Sommerfield: 0499 774 278

View Committee & Portfolio Structure


Other services

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Toowoomba waste management centre: 4688 6217

Laboratory services: Shuttlewood Court, 4688 6270

Cemetery enquiries: 4688 6686

Community Liaison Officers (CLOs): to contact a CLO call 131 872. More information about our CLO's.

Queensland government agent: 89 Mocatta st, Goombungee, 4696 5985

Street light faults: Ergon Energy 13 22 96

Traffic signal faults: freecall 1800 624 589

SES emergency: 132 500


Social media

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Facebook: Stay up to date with our Facebook updates

Twitter: Read the latest news in our Twitter feed

Youtube: Watch our videos on Youtube

Instagram: Follow us on Instagram

Pinterest: Like our boards on Pinterest

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